Workshop Policies

Workshop Policies

How to register for Workshops

You can sign up for workshops on our website, in person at our shop or by calling us at 01405 449874. We require full payment at the time of booking in order to reserve your spot. 

Workshop materials

The materials and tools needed for each workshop varies, so please refer to the course description. Once you register, you’ll receive a list of the supplies you’ll need to bring. You will receive a 10% discount code if you wish to purchase supplies from our online shop. If you have any questions about what you’ll need to bring, please contact us.

Cancellation policy

We do not issue refunds on class bookings. 

If you register for a workshop and later become unable to attend, I will gladly offer you store credit to spend online if you notify us at least 15 days before the class. For example, if your class is on 30th May, you must contact us no later than 15th May in order to receive online credit. After the cut off date for your workshop, we are unable to offer credits of any kind or honour reschedule requests.

Our workshops require a great deal of pre-planning, including ordering supplies and tools, booking venues and other commitments. When students ask to cancel or reschedule, we lose money. As a small business, it is extremely difficult for us to absorb these costs.

In fairness to all of our customers we are unable to make exceptions to our policy, including for reasons of illness, travel, or family emergency. If you are unable to attend a workshop, we suggest giving your spot to a friend!

Rhubarb Patch requires full enrolment to go forward with a class. If Rhubarb Patch must cancel a workshop for any reason you will be offered a full refund or we will offer you a place in the workshop the next time it is scheduled. If this happens, we'll try to work with you to choose new workshop dates that fit your schedule.

Late policy

If you arrive more than 20 minutes late you will not be able to take part in the workshop and you will not be able to move to another workshop or receive a refund. Workshops start promptly. We cannot hold the workshop back if you are running late and we may not be able to go over what you have missed if you arrive late. There is a lot to get through in our workshops and it isn’t fair on other paying students if we have to stop and go back to explain things to late students.

General

*Liability. Our liability is only for the cost of the workshop. If the workshop is cancelled students are liable for any costs incurred including materials purchased in advance, travel or accommodation. We are not liable for any accidents or injuries that may occur whilst you are in the workshop and in our property.

*Pricing: we reserve the right to alter our pricing at any time and the prices are current at the time of booking. We are under no obligation to issue a refund or gift voucher for any workshop booked outside an offer or sale we are holding.

*You are strictly prohibited to use any of the workshop sheets, designs, photography or materials from our workshops for your own workshops or business

*By viewing our website or placing an order you are agreeing to our Terms & Conditions.